Frequently Asked Questions
Usage
What is this site for?
We want to give you easy access to all of your files when using a lab computer or virtual environment. You could use a thumb drive, but wouldn't it be better if you could always be connected to your files in the cloud? This site lets you configure your options for doing just that.
What does 'Kumo' mean?
'Kumo' is a Japanese (hirigana) word that means both 'cloud' and 'spider'. We thought the juxtaposition fit well with our goal to connect you to your 'web' of stuff.
How can I get help?
Please contact the CHANGE ME if you're having problems.
I just uploaded/deleted a file from another device. How long does it take for things to sync up?
Your change will be synced within 30 seconds. You might need to refresh the window in order to see it. You can do this by clicking on the window and either pressing the F5 key or right-clicking and selecting Refresh.
Security and Privacy
Are you going to look around in all my stuff?
Nope. We don't know what you're storing and we don't want to. Please abide by the data storage policies for each service.
How safe is this?
Very. All file transfers to and from the storage providers are encrypted. And at no time do we ever see or store your usernames and passwords. When you authorize us to access your files, we get a few bits of information from the storage provider that we later use to confirm that authorization. This is the only thing we store. You can revoke our authorization at any time at the website of the storage provider or by clicking the 'Deauthorize' button. We won't take it personally.
Are you recording any information about me?
We do record some usage data, including the file size and begin/end times of the transfer. This data is recorded strictly for internal reporting of aggregate usage so that we can monitor and improve the service. We do not record the names of your files, nor do we record anything about their contents (other than the size.) We are not at all interested in what it is that you're moving around. The full list of what we record is as follows:
- Your user ID
- The ID of the storage provider to which you were uploading or downloading
- The amount of data transferred, in bytes
- The start and end times of the data transfer
- Whether the transfer was an upload or a download
- Whether the transfer succeeded
Interested in Partnering with Us?
Please visit our Partner Page or Get in touch to schedule a demo or technical overview.